English for customer service

For the people who pick up the phone or the chat: questions, complaints and problems from English-speaking customers, sometimes fast and annoyed. Not your typical English course: here you practise your everyday conversations out loud, with an AI that plays the client and then shows you how to say it better. Built for Spanish speakers.

Invitation only for now.

The conversations you will practise

These are examples. The course is then fitted to your company and your role.

A customer whose order hasn't arrived
A complaint from an angry customer
Explaining a bill
Talking someone through it step by step

Questions you will be asked

Why was I charged twice?
Can I speak to a manager?
How do I get a refund?
When will it be sorted out?

And phrases to answer them

I completely understand. Let me look into it.
Could you give me your order number?
You'll get the refund within five working days.

The sector is only the starting point

Paste your company website or describe what you do, and the questions become the ones about your products and your clients, not the ones in a handbook.

Your company websiteOne or several. The AI reads them and works out what you do.
Your own descriptionWhat you do and what you talk about in English, in your own words.
A sector14 ready-made ones, to start in one tap.

How it works

Three steps and ten minutes a day, every day. In a few weeks you notice.

Pick where you are
A situation from your job, one from everyday life, or a place on a city map. Every scene comes with its own illustration and character.
Talk out loud
A character with a real accent asks and you answer. Warm up first by catching their questions by ear if you like, or dive straight in.
Review and come back
What you did well, a better way to say it, pronunciation with audio and your new phrases, which come back another day.

Other sectors

Yes, tú can.

Next time someone asks you something in English, have the answer ready.